Cancellation & Refund Policy

This policy explains the rules applicable to the cancellation of subscriptions, refunds, installation and the return of Holma equipment in the European Union and the European Economic Area.

1. Monthly and annual subscriptions

Holma is available through monthly or annual subscriptions, billed in advance for the entire selected period.

2. Cancellation at any time

The client may cancel the subscription at any time by a request to contact@holma.ro. Cancellation stops the next renewal. The service remains active until the end of the monthly or annual period already paid for.

3. General rule on refunds

Payments made for subscriptions, installation and implementation are, in principle, non-refundable. We do not offer proportionate refunds for the remaining unused period, except where a refund is mandatory under the applicable EU or national legislation. No refund is given for:

• cancellation before the expiry of the purchased period;
• periods in which the client does not use the service;
• unoccupied properties;
• a change in the client’s priorities;
• the removal of a property or a user during the billed period;
• interruptions caused by the internet, electricity, gas or third-party services;
• inability to use caused by the client’s installations or equipment.

4. Exceptions and consumers’ rights

A full or partial refund may be owed when the consumer validly exercises the right of withdrawal, the service is non-conforming and cannot be remedied, the service cannot be provided through the fault of TESODA S.R.L., the payment was made in error or duplicated, or the law requires restitution.

A consumer who contracts online has, in principle, 14 days to withdraw. If they request the start of the service or the installation before the expiry of this term, they may owe the proportionate value of the services already performed. The right of withdrawal may end after full performance only under the conditions of the law.

5. Installation fee

The standard fee is 50 EUR per kit, excluding VAT, and covers the assessment, kit installation, connection, setup and verification of functionality. After the assessment, installation or setup has been carried out, the fee is non-refundable if the services were performed in accordance with the contract. If the installation cannot be carried out for a cause attributable to Holma, the amounts for the services not performed will be refunded.

6. Faults and non-conformities

In the event of a fault of Holma equipment or of a feature provided directly by us, the client must inform us at contact@holma.ro. We may carry out diagnosis, reconfiguration, updating, repair, replacement or restoration of the service within a reasonable time.

7. Situations that do not give a right to a refund

• interruption of the internet;
• lack of electricity;
• interruption of the gas supply;
• failure of the boiler or air conditioning unit;
• depleted batteries of external equipment;
• faulty or incompatible external thermostats;
• changes to the installation made without agreement;
• third-party platforms, applications or integrations;
• improper use of the equipment;
• inability to access the location;
• failure of the client to meet its obligations.

8. Return of the equipment

Equipment provided on loan (comodat) must be returned by tracked courier within 14 calendar days of the end of the subscription. TESODA S.R.L. will communicate the address and the return instructions. The client bears the cost of the return, unless otherwise agreed.

9. Compensation for non-return

For each kit not returned, lost, destroyed or damaged through the client’s fault, a contractual compensation of 200 EUR, excluding VAT, may be owed. Before billing, the client may receive a notice and a reasonable additional term. The compensation does not apply to normal wear and tear.

10. How to request cancellation

Send to contact@holma.ro:

• the client’s name;
• the company, if applicable;
• the e-mail address associated with the account;
• the contract or invoice number;
• the subscription or properties concerned;
• the express request to stop the renewal.

We will confirm receipt of the request and the date on which the subscription will end.

11. Approved refunds

If a refund is approved or mandatory under the law, it will be made, as far as possible, using the same payment method originally used. The actual timing may depend on the bank or payment processor.